NEED TO CHANGE OWNER - PLEASE HELP!!!!

Discussion in Technical Forum started by Jeanette Cole, Mar 9, 2021
JC
Jeanette Cole
The original owner of our tree no longer wishes to be the admin. However, the email address she used when she set the tree up several years ago is now defunct and she cannot reset her password, which means she can no longer log in to change permissions. She has tried to request help with this several times and no one responds to her. We need to be able to access the owner permissions to designate new people and make some updates to the site.
L
Lsmythe
Good Luck, Jeanette! I had the same problem, and have tried to contact them so often. Never a reply, although the annual notice of renewal comes through with no difficulty. I posted a comment last year, about the total lack of Customer support, and have received several responses from other users that they are also not able to get the attention of anyone at Tribal Pages. LS